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WE’VE GOT ANSWERS

Curious to learn more about life at Campus Communities? Start by checking out our FAQs! We’ve gathered answers to common questions to help you decide if Campus Creek Cottages, Campus Creek Townhomes, or College Town Apartments is the right fit for you. If you have additional questions or want to schedule a tour, feel free to reach out—we’re here to help!

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Damage Liability Waiver

Designed specifically for our student residents, the Damage Liability Waiver Program brings you coverage designed specifically for you! It offers coverage backed by A+ rated insurance carriers that will not only satisfy your lease requirement, but also includes protection on your valuables! Learn more below.

DAMAGE LIABILITY WAIVER INFORMATION

More FAQs

WHAT DOES INDIVIDUAL LEASING MEAN?

Each resident signs their own lease for their specific bedroom. So, if a roommate moves out, the other residents are not responsible for that person’s rent. Please note that common areas are a shared space.

WHAT ARE RENTAL INSTALLMENTS? WHY IS MY RENT NOT PRORATED?

A rental installment is a payment made as part of a series of payments. To simplify the billing process, the entire sum of the housing contract is divided into EQUAL installments. Instead of reducing the first installment and increasing the remaining installments, all installments are equal. These installments are factored into the start and end dates of the lease, including proration.

HOW DO I PAY MY RENT AND WHEN IS IT DUE?

Rent is due the first of each month and may be paid online by ACH, debit or credit card through the resident portal or by check or money order at the leasing office. NO CASH ACCEPTED. Convenience fees may be charged for online payments. Late fees vary by property. Refer to your Housing Contract for more information.

WHAT SHOULD I BRING TO MY NEW APARTMENT?

While the appliances are included, all of our units are unfurnished. Please bring anything that would make your home feel like a home.

I’M NOT A STUDENT, CAN I STILL LIVE HERE?

  • Absolutely! We lease to students and non-students alike!

WHAT HAPPENS IF I GET LOCKED OUT OR LOSE MY KEYS?

 

CALL the After-Hour Maintenance Line for lock-outs: 231-287-1824 and follow the voice prompts.

WHAT IF I NEED SOMETHING REPAIRED IN MY APARTMENT?

Our onsite, professional maintenance team would be happy to help you. We will need some details so be prepared to provide specifics with your requests. You may submit a service request in the following ways:

Option 1: Enter a service request through the online resident portal.
Option 2: E‐mail your request to your community and a team member will enter a service request on your behalf.
Option 3: Visit or call the office during normal business hours and a team member will be happy to enter your service request. If it is after business hours, you are welcome to leave a message with an after-hours representative.

For Emergency Requests: A maintenance team member is on call 24/7 for emergency maintenance needs (i.e. door/window lock issues, major leaks, plumbing, no heat or AC during weather extremes, refrigerator not cooling, no electricity/gas/water, etc.). Please CALL the office at any time. If after business hours, an operator will assist you.

SOMETHING IS BROKEN OR DAMAGED IN MY SUITE, WHAT DO I DO?

Please enter a maintenance request through your resident portal.