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WE’VE GOT IT ALL

Start your new journey off on the right foot with all your most important questions, answered. You already have enough to remember as a student, so why add extra stress? From knowing when rent is due to understanding the benefits of individual leasing, we’ve laid it all out below. Starting a packing list? We’ve got you covered there too! Should there still be some questions you have unanswered, our friendly staff are happy to assist you.

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WHAT DOES INDIVIDUAL LEASING MEAN?

Each resident signs their own lease for their specific bedroom. So, if a roommate moves out, the other residents are not responsible for that person’s rent. Please note that common areas are a shared space.

WHAT'S INCLUDED?
  • Apartment access
  • Individual Leasing, Individual Utility Billing
HOW MAY YOU APPLY?
  • Reserve your room through our online portal
  • You will need to apply with: valid photo ID (passport), proof of income, and you must have a Guarantor (family member or friend who signs with you)
HOW MAY WE SERVE YOU?
  • Located 3 blocks away from campus, and on a major bus route
  • Online Payments
  • Resident Events
  • Onsite Maintenance Team
  • Onsite Team Management
  • 24/7 Phone Services
  • Roommate Matching
  • Close to shopping and entertainment

More FAQs

WHAT DOES INDIVIDUAL LEASING MEAN?

Each resident signs their own lease for their specific bedroom. So, if a roommate moves out, the other residents are not responsible for that person’s rent. Please note that common areas are a shared space.

WHAT ARE RENTAL INSTALLMENTS? WHY IS MY RENT NOT PRORATED?

A rental installment is a payment made as part of a series of payments. To simplify the billing process, the entire sum of the housing contract is divided into EQUAL installments. Instead of reducing the first installment and increasing the remaining installments, all installments are equal. These installments are factored into the start and end dates of the lease, including proration.

HOW DO I PAY MY RENT AND WHEN IS IT DUE?

Rent is due the first of each month and may be paid online by ACH, debit or credit card through the resident portal or by check or money order at the leasing office. NO CASH ACCEPTED. Convenience fees may be charged for online payments. Late fees vary by property. Refer to your Housing Contract for more information.

WHAT SHOULD I BRING TO MY NEW APARTMENT?

While the appliances are included, all of our units are unfurnished. Please bring anything that would make your home feel like a home.

I’M NOT A STUDENT, CAN I STILL LIVE HERE?

  • Absolutely! We lease to students and non-students alike!

WHAT HAPPENS IF I GET LOCKED OUT OR LOSE MY KEYS?

 

CALL the After-Hour Maintenance Line for lock-outs: 231-287-1824 and follow the voice prompts.

WHAT IF I NEED SOMETHING REPAIRED IN MY APARTMENT?

Our onsite, professional maintenance team would be happy to help you. We will need some details so be prepared to provide specifics with your requests. You may submit a service request in the following ways:

Option 1: Enter a service request through the online resident portal.
Option 2: E‐mail your request to your community and a team member will enter a service request on your behalf.
Option 3: Visit or call the office during normal business hours and a team member will be happy to enter your service request. If it is after business hours, you are welcome to leave a message with an after-hours representative.

For Emergency Requests: A maintenance team member is on call 24/7 for emergency maintenance needs (i.e. door/window lock issues, major leaks, plumbing, no heat or AC during weather extremes, refrigerator not cooling, no electricity/gas/water, etc.). Please CALL the office at any time. If after business hours, an operator will assist you.

SOMETHING IS BROKEN OR DAMAGED IN MY SUITE, WHAT DO I DO?

Please enter a maintenance request through your resident portal.

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