a
M
Sign Today and we will waive your admin fees! That’s over $225 in savings! Contact us Today!

WE’VE GOT ANSWERS

Curious to learn more about life at Campus Communities? Start by checking out our FAQs! We’ve gathered answers to common questions to help you decide if Campus Creek Cottages, Campus Creek Townhomes, or College Town Apartments is the right fit for you. If you have additional questions or want to schedule a tour, feel free to reach out—we’re here to help!

CONTACT US

FOXEN INSURANCE

As a preferred partner of Peakmade, policies purchased through FOXEN are guaranteed to meet your tenant insurance requirements. Our partnership gives you access to exclusive discounted rates. Purchase online in minutes.

FOXEN INSURANCE INFORMATION

More FAQs

WHAT DOES INDIVIDUAL LEASING MEAN?

Each resident signs their own lease for their specific bedroom. So, if a roommate moves out, the other residents are not responsible for that person’s rent. Please note that common areas are a shared space.

WHAT ARE RENTAL INSTALLMENTS? WHY IS MY RENT NOT PRORATED?

A rental installment is a payment made as part of a series of payments. To simplify the billing process, the entire sum of the housing contract is divided into EQUAL installments. Instead of reducing the first installment and increasing the remaining installments, all installments are equal. These installments are factored into the start and end dates of the lease, including proration.

WHAT SHOULD I BRING TO MY NEW APARTMENT?

While the furniture and appliances are included, below is a guide to help you with the personal belongings that you will need to provide:

COMMON AREA : Electronics and corresponding cords/adapters, décor, trash can, trash bags, pots and pans, plates, cups, eating/serving utensils, coffee maker. Cleaning/disinfecting supplies, dishwasher detergent, laundry detergent, etc.

BEDROOM : Linens, pillows, mattress pad, towels, toiletries, shower hooks and curtain, trash can, décor, electronics and corresponding cords/adapters, and anything else that makes you feel at home.

HOW DO I PAY MY RENT AND WHEN IS IT DUE?

Rent is due the first of each month and may be paid online by ACH, debit or credit card through the resident portal or by check or money order at the leasing office. NO CASH ACCEPTED. Convenience fees may be charged for online payments. Late fees vary by property. Refer to your Housing Contract for more information.

WHAT IF I WANT TO BRING MY OWN FURNITURE? CAN I REMOVE THE FURNITURE PROVIDED?

While you’re welcome to bring your own furniture, there may not be enough space in your unit for additional furniture. Check out our floor plans to plan in advance prior to your move-in! While most floor plans will be similar, please note they may not be exactly as seen on the website.

Any and all furniture that is provided and listed in your lease agreement must remain in the unit at all times. Unfortunately, we do not have any additional storage in the building to store these items for you.

WHAT IS INCLUDED IN THE RENT?

Included in the rent:

  • All utilities except for electricity/hydro
  • Fully furnished: closet with organizer, bed (double/queen), adjustable standing desk & desk chair, couch, coffee table, TV, dining table & chairs
  • Appliances: fridge, stove, dishwasher, microwave, washer & dryer

The following amenities are complimentary (free!):

  • Access to the community amenities (24/7 gym, study rooms, etc),
  • High-speed Internet
WHERE IS VISITORS PARKING?
Paid Visitor Parking for both Unity Point & Unity Place is located outside behind Unity Point ONLY (333 University Ave) in the following Parking Spots:

  • #1-#6
  • To pay for Visitors Parking you will need to use the HONK mobile app.
  • Scan the QR code on the sign located in front of each Visitors spot (Like the one below!) to register your license plate and pay.
  • pay here
I’M NOT A STUDENT, CAN I STILL LIVE HERE?

  • Absolutely! We lease to students and non-students alike!

WHAT HAPPENS IF I GET LOCKED OUT OR LOSE MY KEYS?

 

CALL the After-Hour Maintenance Line for lock-outs: 231-287-1924 and follow the voice prompts.

WHAT IF I NEED SOMETHING REPAIRED IN MY APARTMENT?

Our onsite, professional maintenance team would be happy to help you. We will need some details so be prepared to provide specifics with your requests. You may submit a service request in the following ways:

Option 1: Enter a service request through the online resident portal.
Option 2: E‐mail your request to your community and a team member will enter a service request on your behalf.
Option 3: Visit or call the office during normal business hours and a team member will be happy to enter your service request. If it is after business hours, you are welcome to leave a message with an after-hours representative.

For Emergency Requests: A maintenance team member is on call 24/7 for emergency maintenance needs (i.e. door/window lock issues, major leaks, plumbing, no heat or AC during weather extremes, refrigerator not cooling, no electricity/gas/water, etc.). Please CALL the office at any time. If after business hours, an operator will assist you.

SOMETHING IS BROKEN OR DAMAGED IN MY SUITE, WHAT DO I DO?

Please enter a maintenance request through your resident portal.

WHAT INTERNET IS PROVIDED? WHO DO I CONTACT IF I HAVE AN ISSUE?

Complementary ‘Cloudwifi’ has installed a high-speed wireless (Wi-Fi) Internet network throughout both Unity Point & Unity Place. You will be able to connect multiple computers and devices to this wireless network – not only within your unit, but across the entire building as well.

You are not permitted to install any other Internet services.

Have questions on how to connect? Check out their website: https://cloudwifi.ca/student-faq